CUSTOMER SERVICE
NEED HELP?
Our returns portal has moved! You can find your new self service returns platform here.
Our Customer Service Team is available at:
Live Chat
Icon on the bottom right side of your screen
Mon–Sat: 5am to 5pm PST
customer_service@janieandjack.com
Phone
Mon–Sat: 6am to 4pm PST
Trying to track your order?
Click on “track your order” located on the top left of this page. Simply enter your order number and zip code to proceed. Orders can also be tracked directly on the courier website with your tracking number. Please allow for 24 business hours for tracking numbers to update on the courier's website after orders ship.
Shipping
We ship anywhere in the U.S. and to many countries around the world.
Returns & Exchanges
Visit our Return Policy page for updated information.
Ordering & Payment
We accept all major credit and debit cards.
Promotions
Share details about your shipping policies, item returns, or customer service.
Gift Services
Wrapped and ready to give.
Size Charts
Find the perfect fit.